Privacy Policy

Effective Date: December 6, 2025

At Casabiz (operating as casabiz.net), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase our products (such as the Casabiz Refillable Moisture Absorber and refill crystals), or interact with our services. By using our website, you consent to the practices described in this policy.

We are a UAE-based company focused on providing eco-friendly, refillable dehumidification solutions for homes in humid environments like Dubai and Abu Dhabi. Our goal is to keep your information safe while delivering a seamless shopping experience.

1. Information We Collect

We collect information to process orders, improve our products, and enhance your experience. The types of information we may collect include:

Personal Information

• Contact Details: Name, email address, phone number, and shipping/billing address provided during checkout or when subscribing to our newsletter.
• Payment Information: Credit/debit card details, billing address, or other payment method information (processed securely via third-party providers like Amazon or Stripe; we do not store full card details).
• Account Information: If you create an account, your username, password (hashed for security), and order history.

Non-Personal Information

• Usage Data: IP address, browser type, device information, pages visited, time spent on the site, and referral sources (collected via cookies and analytics tools).
• Communication Data: Information from emails, support tickets, or inquiries you send us.

We do not collect sensitive personal information (e.g., health data, racial origins) unless voluntarily provided in support contexts.

2. How We Collect Information

• Directly from You: When you place an order, sign up for updates, or contact us via forms or email.
• Automatically: Through cookies, web beacons, and similar technologies as you browse the site. For example, we use Google Analytics to track site performance.
• From Third Parties: Via e-commerce platforms (e.g., Amazon for sales) or shipping providers (e.g., Aramex) for order fulfillment.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders, including shipping and refunds.
• Communicate with you about your purchases, promotions, or support queries.
• Improve our website, products, and services (e.g., analyzing usage trends).
• Send marketing emails (with your consent; you can opt out anytime).
• Comply with legal obligations, such as tax reporting or fraud prevention.
• Personalize your experience, like recommending refills based on past purchases.

We will not use your data for unrelated purposes without your consent.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service Providers: Trusted third parties for order processing (e.g., payment gateways, shipping companies), analytics (e.g., Google), or email services (e.g., Mailchimp). These providers are contractually obligated to protect your data.
• Legal Requirements: If required by law, such as in response to a court order or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

All sharing is limited to what is necessary and compliant with applicable laws.

5. Cookies and Tracking Technologies

Our site uses cookies to enhance functionality and user experience:

• Essential Cookies: For site navigation and secure checkout.
• Analytics Cookies: To understand how visitors use the site (e.g., Google Analytics).
• Marketing Cookies: To show relevant ads on other sites (you can opt out via browser settings).

You can manage cookies through your browser preferences. Disabling them may limit site features. For more details, see our Cookie Policy [link if separate].

6. Data Security

We implement reasonable security measures to protect your information, including encryption for sensitive data (e.g., SSL for transactions), access controls, and regular audits. However, no online transmission is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials safe.

7. Your Rights and Choices

Under applicable data protection laws (including UAE’s Federal Decree-Law No. 45/2021 on Personal Data Protection), you have rights to:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate information.
• Deletion: Request removal of your data (subject to legal retention requirements).
• Objection/Opt-Out: Withdraw consent for marketing or object to processing.
• Portability: Receive your data in a structured format.

To exercise these rights, email us at [insert contact email]. We will respond within 30 days. You can also unsubscribe from emails via the “Unsubscribe” link.

8. Children’s Privacy

Our site is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we learn we have, we will delete it promptly.

9. International Data Transfers

As a UAE-based site, your data is primarily stored and processed in the UAE. If transferred internationally (e.g., to U.S.-based providers like Google), we ensure adequate safeguards, such as standard contractual clauses.

10. Third-Party Links

Our site may link to external sites (e.g., Amazon store). We are not responsible for their privacy practices. Review their policies before providing information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or laws. We will notify you via email or site notice for material changes. Continued use of the site after updates constitutes acceptance.

12. Governing Law

This policy is governed by the laws of the United Arab Emirates. Disputes will be resolved in the courts of Dubai.

Thank you for trusting Casabiz with your privacy. We’re here to help keep your home—and your data—dry and secure!